FAQ

How do I place an order?

Place your order by clicking Shop in the top menu, adding items to your cart, and following the checkout process in the shopping cart. Please make sure the billing address provided is the billing address associated with the credit card you will be using.

 
 
Payment and Shipping

 

Online orders are paid via PayPal or by credit card using the PayPal checkout. All orders purchased online currently has free shipping.

 
 
I do not have PayPal. Can I still order?

 

Yes. Follow the PayPal checkout process and there is an option to check out with a credit card. PayPal will process the credit card checkout.

 
 
Returns & Refunds
 

All returns are handled on a case-by-case basis. Our standard policy is any returns will charge a 15% re-stocking fee and shipping or freight cost to send the product back to our warehouse is the responsibility of the buyer. Once the product is safely back in our warehouse and passes inspections for damage, the money will be refunded back to the buyer minus the re-stocking fee and any shipping or freight costs if we were involved with arranging the return shipping or freight.

Are hempsac bags food grade quality?

 

Yes. hempsac bags are made of FDA-approved food-grade plastics and manufactured in an ISO 9001 certified QMS facility in Ohio. Our manufacturer is certified for SQF Food Safety Code for Manufacture of Food Packaging and Quality Edition 8.0 and scored "Superior" in their latest AIB GMP Food Safety Audit (the highest rating possible). They also have scored a "Superior Rating" from the American Baking Institute for their Good Manufacturing Processes. Please click here for our FDA Letter.

Are hempsac bags made in the USA?

 

Yes. hempsac bags are manufactured at ISO 9001 facilities in Ohio.

Do you have Distributor or Affiliate programs?

 

Yes. We have both distributor and affiliate programs. We would love to sell our bags at your local farm supply store. Please email us your preferred store you would like to see us in and we'll see if we can help. Sign up to be an affiliate here.

I am in a hurry and need bags, how long does it take to get to my location from your distribution warehouse?

 

Our current main distribution warehouse is in Cleveland, Ohio, and primarily ships UPS Freight, UPS, and USPS. Please click here for our current shipping map. All orders placed before 2:00 PM EST are usually processed and shipped the same day. Please note the weekends are not considered shipping days.

When I pull a bag from a roll it rips. Why?

 

Our bags have a certain composition which causes a form of stiffness in the bag. This is part of the moisture and odor protection parts of the bag. You do not want to pull the bag away from the perforated seam as tearing may occur. Instead, you want to pull up from the seam gently. This will help in preventing rips and tears. See a video here.

What moisture does my hemp need to be stored in the bags?

To avoid mold, we recommend the hemp be between 4% to 16% moisture before storing long term in our bags. Boveda packs also help with moisture control inside the bags but no moisture will get in the bag once sealed. Please click here for Boveda's website.

Can you store hemp in the bags when it is wet?

 

Yes. but we do not recommend you do it for long due to mold growing in the product.

Can you re-use the hempsac bags?

 

Yes. Please make sure to properly clean the bags before re-use to avoid cross-pollination of different strains and potential bacteria forming. If any bag is damaged or has holes in it we do not recommend re-use.

I live outside the contiguous US. Can I still order your hempsac bags?

 

Yes. Please email us at orders@hempsac.com or call us at 1-833-GOT-BAGS (468-2247) to discuss and order.

 
What is the best way to close the bags during the burping process and for permanent storage?

We recommend using re-usable wire ties during the burping/curing process and regular wire ties for permanent storage. You may also heat seal our bags as well.

Can you use these bags with FIBC bags (super sacks)?

Yes. Our hempsac bags may be used with FIBC bags as a liner on the inside for flower and we recommend using the hempsac on the outside of the FIBC bag for biomass containing stems/branches. Either way, hempsacs will help reduce the odor and protect from oxygen and humidity damaging your product.

Can hempsac bags be used for seed and isolate?

Yes. You may use our bags to protect hemp seeds and isolate.

Are hempsac bags only for hemp?

Our bags are agricultural bags meaning they can be used for hops and other agricultural products that need food-grade odor, oxygen, and moisture protection.

Do hempsac bags help with transporting hemp?

Yes. Our bags help mask the odor of hemp when transporting it. Truck drivers who have transported our hemp love our bags because they do not have to "air-out" their trailers before transporting other goods and some have transported other goods with a partial load of hemp with no residual odor getting onto other products. 

I love your product. Can I send pictures of my hemp inside hempsacs?

Please do! We love hemp and we love seeing hemp in our bags. Please email all pictures and your farm/business name to marketing@hempsac.com and we will cross-post on our social media platforms and on our site to help others better understand how to use our bags.

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